FAQ
Frequently Asked Questions
Shipping & Delivery
1. Do you ship worldwide?
Yes, we offer shipping options to various destinations. Shipping costs and delivery times will be calculated at checkout based on your location.
2. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Once shipped, standard delivery usually takes 5-10 business days, depending on your destination.
3. Will I receive a tracking number?
Yes! As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery.
4. What should I do if my package is delayed?
While most orders arrive on time, occasional delays can happen due to customs or postal carrier backlogs. If your order is significantly delayed, please contact us at pulsioair@gmail.com and we will investigate it for you.
Returns & Refunds
5. What is your return policy?
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it, unused, and in its original packaging.
6. How do I start a return?
To initiate a return, please contact our support team at pulsioair@gmail.com with your order number and the reason for the return. We will provide you with the instructions and the return address.
7. When will I get my refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 5-7 business days.
Payment & Security
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as secure checkout options standard on our store platform.
9. Is my payment information safe?
Absolutely. Our store is built on a secure e-commerce platform utilizing SSL encryption technology to ensure that all your personal and payment details are fully protected.
Product & Support
10. How can I modify or cancel my order?
If you need to change or cancel your order, please email us immediately at pulsioair@gmail.com. Once an order has been processed or shipped, we are unable to make modifications or cancellations.
11. What if my product arrives damaged or defective?
Please inspect your order upon reception and contact us immediately at pulsioair@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.